A Look Back at SaaStock Hall of Fame: Women are crushing it in SaaS
A couple of weeks ago, the SaaS world witnessed SaaStock 2018. SaaStock is a global saas conference that brings over 3,000 Founders, VCs and Execs. The whole week...
Disrupt Your To-do List with This One Hack
So you open your to-do list and you keep staring at it as if you were checking an antique piece in a museum. The only difference you are...
7 Ways to Be More Productive at a Startup
Working for a startup is not for everyone. In a fast paced environment, only results matter. That's why you need to make the most out of your time....
How to hire and train the right CS people for your company
Let's face it. Your CS people are your product super heroes. They are the face of your company and the link between your internal teams and customers. ...
How we built a culture that supports remote work and effective communication
In case you haven’t caught up yet, remote work is the new trend. Open up your knowledge basket. From day one, we made the decision to embrace remote...
What to do when you have an angry customer
I have good news and bad news. The good news is you can deal with angry customers effectively. The bad news is that's not as easy as it...
Customer Support Phrases that Make us Facepalm
We have all been there. The customer support agent said something bad on the phone while trying to solve your problem. Bad enough to break your spirit. Something...
How to Effortlessly Give Constructive Feedback to your Support Agents
That's the dream, right? Feedback is crucial to keep your team on track. But there is one tiny problem: you always overthink it. You find yourself unable to...
How to Apologize to Customers Without Seeming Lazy
Making mistakes is human. Naturally, when we make mistakes we need to say sorry as Kris Gage put it. But here's the thing, the best intentions don't always...
Why Every CEO Should Do Customer Support
I have a confession: I hate waiting in line. Yet, I once waited an hour for a pizza. Sure, I could have grabbed one from the countless restaurants...