• Productivity
    • busy people vs productive people

      7 key differences between busy people and productive people

    • 4_day_work_week_blog_cover

      Is the 4 day work week the future of work?

    • productive_2019_Cover

      5 Must dos for a productive 2019

    • TOP 9 things to get everything done before Christmas

    • 7 lessons we got from Zendesk Relate 2018

  • Communication
    • How to build a company culture That supports Diversity and Inclusion[Video]

    • How we built a culture that supports remote work and effective communication

    • knowledge workers

      Knowledge workers in the face of information overload

    • high-level visibility

      High-level visibility or detail digging? Or both, equally

    • Business

      Business Vs. Dev: The Product management office "war"

  • Customer Support
    • What to do when you have an angry customer

    • facepalm-logo

      Customer Support Phrases that Make us Facepalm

    • feedback cover

      How to Effortlessly Give Constructive Feedback to your Support Agents

    • apology cover

      How to Apologize to Customers Without Seeming Lazy

    • Why Every CEO Should Do Customer Support

  • Product Management
    • Product Management

      Product management 101: Everything you need to know about the job

    • product management

      Product Management: The best way to become a product manager

    • dec skills

      Dev skills: How to address your engineers and become one of them

    • tech skills

      How to improve your tech skills as a Product Manager at a software company

    • books

      The 7 books every Product Manager needs to learn by heart

Veamly – Automatically Prioritize and label Your Support Messages

  • Productivity
    • busy people vs productive people

      7 key differences between busy people and productive people

    • 4_day_work_week_blog_cover

      Is the 4 day work week the future of work?

    • productive_2019_Cover

      5 Must dos for a productive 2019

    • TOP 9 things to get everything done before Christmas

    • 7 lessons we got from Zendesk Relate 2018

  • Communication
    • How to build a company culture That supports Diversity and Inclusion[Video]

    • How we built a culture that supports remote work and effective communication

    • knowledge workers

      Knowledge workers in the face of information overload

    • high-level visibility

      High-level visibility or detail digging? Or both, equally

    • Business

      Business Vs. Dev: The Product management office "war"

  • Customer Support
    • What to do when you have an angry customer

    • facepalm-logo

      Customer Support Phrases that Make us Facepalm

    • feedback cover

      How to Effortlessly Give Constructive Feedback to your Support Agents

    • apology cover

      How to Apologize to Customers Without Seeming Lazy

    • Why Every CEO Should Do Customer Support

  • Product Management
    • Product Management

      Product management 101: Everything you need to know about the job

    • product management

      Product Management: The best way to become a product manager

    • dec skills

      Dev skills: How to address your engineers and become one of them

    • tech skills

      How to improve your tech skills as a Product Manager at a software company

    • books

      The 7 books every Product Manager needs to learn by heart

  • Productivity
    • busy people vs productive people

      7 key differences between busy people and productive people

    • 4_day_work_week_blog_cover

      Is the 4 day work week the future of work?

    • productive_2019_Cover

      5 Must dos for a productive 2019

    • TOP 9 things to get everything done before Christmas

    • 7 lessons we got from Zendesk Relate 2018

  • Communication
    • How to build a company culture That supports Diversity and Inclusion[Video]

    • How we built a culture that supports remote work and effective communication

    • knowledge workers

      Knowledge workers in the face of information overload

    • high-level visibility

      High-level visibility or detail digging? Or both, equally

    • Business

      Business Vs. Dev: The Product management office "war"

  • Customer Support
    • What to do when you have an angry customer

    • facepalm-logo

      Customer Support Phrases that Make us Facepalm

    • feedback cover

      How to Effortlessly Give Constructive Feedback to your Support Agents

    • apology cover

      How to Apologize to Customers Without Seeming Lazy

    • Why Every CEO Should Do Customer Support

  • Product Management
    • Product Management

      Product management 101: Everything you need to know about the job

    • product management

      Product Management: The best way to become a product manager

    • dec skills

      Dev skills: How to address your engineers and become one of them

    • tech skills

      How to improve your tech skills as a Product Manager at a software company

    • books

      The 7 books every Product Manager needs to learn by heart

Azzen Abidi

Azzen Abidi

A Look Back at SaaStock Hall of Fame: Women are crushing it in SaaS

October 30, 2018 Productivity 0 Comments

A couple of weeks ago, the SaaS world witnessed SaaStock 2018. SaaStock is a global saas conference that brings over 3,000 Founders, VCs and Execs. The whole week...

hack-todo-list
Azzen Abidi

Disrupt Your To-do List with This One Hack

September 25, 2018 Productivity 0 Comments

So you open your to-do list and you keep staring at it as if you were checking an antique piece in a museum. The only difference you are...

Azzen Abidi

7 Ways to Be More Productive at a Startup

September 18, 2018 Productivity 0 Comments

Working for a startup is not for everyone. In a fast paced environment, only results matter. That's why you need to make the most out of your time....

Azzen Abidi

How to hire and train the right CS people for your company

September 11, 2018 Customer Support 0 Comments

Let's face it. Your CS people are your product super heroes. They are the face of your company and the link between your internal teams and customers.  ...

Azzen Abidi

How we built a culture that supports remote work and effective communication

August 31, 2018 Communication 0 Comments

In case you haven’t caught up yet, remote work is the new trend. Open up your knowledge basket. From day one, we made the decision to embrace remote...

Azzen Abidi

What to do when you have an angry customer

August 28, 2018 Customer Support 0 Comments

I have good news and bad news. The good news is you can deal with angry customers effectively. The bad news is that's not as easy as it...

facepalm-logo
Azzen Abidi

Customer Support Phrases that Make us Facepalm

August 7, 2018 Customer Support 0 Comments

We have all been there. The customer support agent said something bad on the phone while trying to solve your problem. Bad enough to break your spirit. Something...

feedback cover
Azzen Abidi

How to Effortlessly Give Constructive Feedback to your Support Agents

July 31, 2018 Customer Support 0 Comments

That's the dream, right? Feedback is crucial to keep your team on track. But there is one tiny problem: you always overthink it. You find yourself unable to...

apology cover
Azzen Abidi

How to Apologize to Customers Without Seeming Lazy

July 24, 2018 Customer Support 0 Comments

Making mistakes is human. Naturally, when we make mistakes we need to say sorry as Kris Gage put it. But here's the thing, the best intentions don't always...

Azzen Abidi

Why Every CEO Should Do Customer Support

July 17, 2018 Customer Support 0 Comments

I have a confession: I hate waiting in line. Yet, I once waited an hour for a pizza. Sure, I could have grabbed one from the countless restaurants...

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